Have a question? Need assistance? From device operation to accessory implementation, we’re here to help you get your device up and running quickly and efficiently.
Contact us via the form below. We will respond to you as soon as possible.
Need to transfer your device to a new owner? Use the form below to let us know. We’ll reregister the device to its new owner and notify them once the transfer is complete.
Use the form below to request authorization to send your device to PRC-Saltillo for repair. A $50 fee will be charged if you send a device to PRC-Saltillo without an authorization number.
We’ll email you with a Return Authorization Number (CA#) authorizing you to send the device to PRC-Saltillo within 1 business day.
Once you’ve received your Return Authorization Number (CA#), you can send the device to PRC-Saltillo:
Attn: (your CA#)
1022 Heyl Road
Wooster, OH 44691
If the repair will be paid for by Insurance, Medicaid or Medicare, visit https://aacfunding.com to access the Funding Submission Assistant or Forms Locator to get started completing the paperwork.
You can request a Part by filling out the form below. Please note that if the device is out of warranty then you may be directed to Sales or Funding.