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General Support, Transfer Ownership, Request a Repair



General Support

Have a question? Need assistance? From device operation to accessory implementation, we’re here to help you get your device up and running quickly and efficiently.

Contact us via the form below. We will respond to you as soon as possible.

Transfer of Ownership

Need to transfer your device to a new owner? Use the form below to let us know. We’ll reregister the device to its new owner and notify them once the transfer is complete.

Request a Repair

Use the form below to request authorization to send your device to PRC-Saltillo for repair. A $50 fee will be charged if you send a device to PRC-Saltillo without an authorization number.

We’ll email you with a Return Authorization Number (CA#) authorizing you to send the device to PRC-Saltillo within 1 business day.

Once you’ve received your Return Authorization Number (CA#), you can send the device to PRC-Saltillo:

PRC-Saltillo
Attn: (your CA#)
1022 Heyl Road
Wooster, OH 44691

If the repair will be paid for by Insurance, Medicaid or Medicare, visit https://aacfunding.com to access the Funding Submission Assistant or Forms Locator to get started completing the paperwork.

Request Part/Accessories

You can request a Part by filling out the form below. Please note that if the device is out of warranty then you may be directed to Sales or Funding.

Notes
  • Accessories
    • Accessories get misplaced or lost easily. Please don’t send PRC-Saltillo any accessories unless we request them.
    • If you send accessories to PRC-Saltillo and want them returned before your device, we’ll ask you to pay the shipping to have them sent separately.
    • Any accessories not claimed within 30 days of your device being returned are forfeited.
  • Any time a loaner is requested (regardless of warranty), someone must assume financial responsibility if there are damages to the loaner.
  • When you receive your CA#, use it to check the repair status at prentrom.com/support/repairs.
  • Please contact PRC-Saltillo Service by email service@prc-saltillo.com or phone 800-262-1990 with questions.

Contact Information   * = Required Field
Support Details
Return Address
Describe the issue.
What is the exact issue that is happening? If any error messages are seen, what is the exact message being displayed?