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An issue has been identified that is preventing Empower software from loading on Accent devices. Read more for detailed instructions for how to fix your device. We sincerely apologize for any inconvenience this may have caused.

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General Support, Transfer Ownership, Request a Repair

General Support

Have a question? Need assistance? From device operation to accessory implementation, we're here to help you get your device up and running quickly and efficiently.

Looking for help with Versa accessories? Email or fill out the form below.

Contact us via the form below. We will respond to you as soon as possible.

Transfer of Ownership

Need to transfer your device to a new owner? Use the form below to let us know. We'll reregister the device to its new owner and notify them once the transfer is complete.

Request a Repair

Use the form below to request authorization to send your device to PRC-Saltillo for repair. A $50 fee will be charged if you send a device to PRC-Saltillo without an authorization number.

We'll email you with a Return Authorization Number (CA#) authorizing you to send the device to PRC-Saltillo within 1 business day.

Once you've received your Return Authorization Number (CA#), you can send the device to PRC-Saltillo:

Attn: (your CA#)
1022 Heyl Road
Wooster, OH 44691

If the repair will be paid for by Insurance, Medicaid or Medicare, visit to access the Funding Submission Assistant or Forms Locator to get started completing the paperwork.

Request Part/Accessories

You can request a Part by filling out the form below. Please note that if the device is out of warranty then you may be directed to Sales or Funding.

  • Accessories
    • Accessories get misplaced or lost easily. Please don’t send PRC-Saltillo any accessories unless we request them.
    • If you send accessories to PRC-Saltillo and want them returned before your device, we’ll ask you to pay the shipping to have them sent separately.
    • Any accessories not claimed within 30 days of your device being returned are forfeited.
  • Any time a loaner is requested (regardless of warranty), someone must assume financial responsibility if there are damages to the loaner.
  • Check the status of your ticket at
  • Please contact PRC-Saltillo Service by email or phone 800-262-1990 with questions.
  • If you have placed a passcode on your Nova or iOS device. Please remove those passcodes or supply them in the comments sections.

Contact Information   * = Required Field
Support Details
Return Address
Describe the issue.
What is the exact issue that is happening? If any error messages are seen, what is the exact message being displayed? If damaged, please explain where and how damage occurred.