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An issue has been identified that is preventing Empower software from loading on Accent devices. Read more for detailed instructions for how to fix your device. We sincerely apologize for any inconvenience this may have caused.

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PRC-Saltillo Product Support

If you have questions about your device, or believe it may need repair, please refer to the PRC or Saltillo resources or technical support links below.

If you are experiencing difficulty with software loading on Accent devices, please Read More for detailed instructions for how to fix your device. You may also contact tech support during regular business hours.

PRC logo  PRC Device Support
(Accent, Via, PRiO, Look, AeroSwitch)

Saltillo logo  Saltillo Device Support
(NovaChat, Via,TouchChat Express, ChatFusion, AeroSwitch)

PRC-Saltillo Industry Leading Warranties

Our commitment to customer service and quality is reflected in our best-in-the industry standard warranty and support, as well as our unique Peace of Mind Add On Warranty for unlimited repairs regardless of frequency or cause.
High Five Device Warranty & One Year Accessory Warranty Information
Peace of Mind Device Add-On Warranty Information
Peace of Mind Look & NuPoint Add-On Warranty Information
To purchase a Peace of Mind Warranty, please visit our store: 

Looking for help with Versa accessories?

Email or click here

Need a different language?

With access to translators for 200+ languages, we offer the support you need! Simply call the appropriate number below, tell us what language you speak, and we will connect you a translator for the duration of the call.