Due to a global shortage of computer chips, PRC Accent devices will be temporarily shipping without the embedded IR (infrared) chip installed. This will only affect customers who have integrated their devices and also use IR to control remotes or home automation – the absence of the IR chip will make any IR controls non-functional, but not affect any other feature of Accent.
Although this functionality is important for those who control their environment with IR, there are many AAC communicators who do not use IR. Therefore, we have made the decision to continue to ship our products without this chip in order to ensure that our customers have access to their AAC device for communication as quickly as possible.
When the IR chip is available, we will be offering free retrofitting to gain IR functionality.
To ensure you receive timely communication about retrofitting your device to gain the IR functionality, please complete this form to receive notifications.
If you have any questions about your Accent product, please contact our Tech Support Team at 800-262-1990.
Please provide us the information below so that you can be notified about the status of the IR chip availability.
If you have chosen to have your device shipped without IR, this will include information on returning your device for a free retrofit. If you have chosen to wait for IR chip availability, this will include information on estimated ship dates.
Please note that we currently do not have an estimated time frame, due to a global shortage of computer chips.