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An issue has been identified that is preventing Empower software from loading on Accent devices. Read more for detailed instructions for how to fix your device. We sincerely apologize for any inconvenience this may have caused.

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Device Unlock

  Unlock Your AAC Device

Insurance companies require that AAC devices be shipped in “Dedicated mode.” However, you can access additional functionality of the device (e.g., WiFi, desktop, web browser, etc) by paying a nominal fee to “unlock” the device.

We are not able to process tax exempt orders via this portal. You can continue and pay your local sales tax for a $15.00 purchase, or call the PRC-Saltillo Order Management Department at (800) 262-1933 to process a tax exempt order.


To start, was your device funded by Medicare?

Is this a loaned or trial device?


Learn more about using Guided Access:



Learn more about Screen Time restrictions: