An issue has been identified that is preventing Empower software from loading on Accent devices. Read more for detailed instructions for how to fix your device. We sincerely apologize for any inconvenience this may have caused.
PRC-Saltillo Response To COVID-19
DATE UPDATED: 2/22/2022
Throughout the COVID-19 pandemic, PRC-Saltillo has been working to ensure minimal disruptions to our service, while putting the safety and well-being of our customers, employees and community as our highest priority. Please see below for specific information:
- Consultant support: PRC-Saltillo Consultants continue to support our customers through a combination of in-person and virtual support. The ability to meet in person may be dependent on CDC and local health authority guidance. Read more
- Find your PRC-Saltillo Consultant: prc-saltillo.com/consultants
- If you are currently registered for a group training during this time, you will be notified via email regarding changes for your class. We are working through seminars in date order.
- Call 800-848-8008 or your local consultant with questions
- In-person group trainings: PRC-Saltillo will only be providing in-person trainings when we can comply with CDC and local guidelines, and we feel we can ensure the health and safety of our hosts, attendees, and trainers. As conditions change, trainings may be moved online, as necessary. If you have questions about PRC-Saltillo trainings, please email info@prc-saltillo.com.
- Online trainings: Proceeding as planned
- Technical support/ Device Repair: Due to anticipated call volume, there could be some delays in answering phone calls and emails. Please let us know if any delivery information has changed due to school closure, etc.
- PRC tech support/ repairs:
- Saltillo tech support/ repairs
- Funding: Due to anticipated call volume, there could be some delays in answering phone calls and emails.
- Call 800-268-5224 with questions
- New device/trial device/loaner device shipments: Proceeding as scheduled, may be some delays due to international supply chain isssues. Please let us know if any delivery information has changed due to school closure, etc.
- PRC-Saltillo Funding: 1-800-268-5224
Learning at Home
Language Lab
The AAC Language Lab offers many free resources, including Parent Guides, sample lesson plans, manual communication boards and much, much more.
Plus, don’t miss daily AAC Language Lab activities posted on the PRC and Saltillo Facebook pages followed by a Facebook Live with Jane Odom at 1 p.m. ET in the AAC Language Lab Facebook Group, with special Lab Tours on Fridays.
Realize Language
Realize Language, our online data tracking service, gives parents and professionals powerful ways to monitor, measure, and maximize a child’s use of a speech device.
Cleaning & Disinfecting
Please be assured that for equipment/ devices that are shipped out from any PRC-Saltillo facility, we follow the strictest protocol for cleaning and disinfecting. Please visit Tips For Cleaning & Disinfecting Your PRC-Saltillo Device for more information about how you can ensure you're keeping your equipment clean and disinfected.
PRC-Saltillo Update on COVID-19 Efforts
