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An issue has been identified that is preventing Empower software from loading on Accent devices. Read more for detailed instructions for how to fix your device. We sincerely apologize for any inconvenience this may have caused.

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Files created in software version 2.34 or higher cannot be imported into devices running software version 2.33.2 or lower.

This affects any file backed up, transferred, or exported from software version 2.34, even if the vocabulary was initially created in an earlier software version.

For example, if you have updated your device to software version 2.34 and export a vocabulary file, then your exported file will ONLY be compatible with other devices running software version 2.34 or higher.

If your device is running software version 2.33.2 or lower, and you export a vocabulary file, then your exported file can be used on other devices running 2.33 and 2.34. HOWEVER, once you import the file into a device running software version 2.34 or higher, it will no longer work on any other devices except those running software version 2.34 or higher.

graphic showing 2.34 compatibility

Questions? Contact your local consultant.

Changes to TouchChat HD Lite

Also coming with the 2.34 update the week of December 6, TouchChat HD Lite will now be free in the App Store. New users can enable the Lite functionality with an in-app purchase of $9.99. The Lite functionality allows for the user interface experience but does not include speech synthesis or any type of audio playback capabilities. Customers upgrading an existing TouchChat HD Lite installation to this version should be able to continue using their app as usual and will not need to make an in-app purchase.

This Lite version of TouchChat is perfect for anyone who wants to "try before you buy." More changes to this app, including a new name and increased functionality, are coming early 2022, so stay tuned!

Software Updates